We are seeking a Customer Service professional to join a team near Oxford, providing exceptional support to clients of the business. This role requires a detail-oriented individual committed to delivering excellent service and resolving customer inquiries effectively.
Client Details
This is an exciting opportunity to join a well-established organisation as a Customer Service Representative. The company prides itself on its customer-first approach and strives to create meaningful solutions for its diverse client base.
Description
Key responsibilities of the Customer Service Representative include:
- Respond to customer inquiries via phone, email, and other communication channels in a timely manner.
- Provide accurate information regarding products and services to resolve customer issues efficiently.
- Maintain detailed and organised records of customer interactions within the internal system.
- Collaborate with internal departments to address and resolve customer concerns.
- Identify opportunities to improve customer satisfaction and recommend solutions to management.
- Support the team in meeting agreements and performance targets.
- Assist in onboarding new customers by providing guidance and answering initial queries.
- Contribute to a positive and professional customer service environment.
Profile
The successful Customer Service Representative will have:
- Previous experience in a customer service or client-facing role.
- Strong communication skills, both written and verbal, with a customer-focused mindset.
- Problem-solving abilities and a proactive approach to managing customer concerns.
- Competency in using customer relationship management (CRM) systems and Microsoft Office Suite.
- An ability to work effectively as part of a team and independently when required.
- A commitment to maintaining professionalism and confidentiality in all interactions.
Job Offer
Benefits include:
- A competitive salary
- A supportive work environment where innovation is valued
- Opportunities for personal and professional growth
- A comprehensive benefits package
- Access to many company perks
- Generous annual leave package