Role:
IT Support Engineer (1st/2nd Line Support)
Location:
Bromyard
Salary:
Up to £30,000 (DOE)
My client based in Bromyard is currently seeking a skilled IT Support Engineer to join there well established IT support team providing 1st line and some 2nd line support. This is a great opportunity for someone looking to take their next step in IT with further training and career progression as a standard.
The Role
- Provide 1st and some 2nd line support to 400 users for all issues related to desktop and laptop support
- Manage Active Directory accounts both activating and deactivating
- Manging tickets end to end in line with SLA
- Update and maintain all software and asset registers
- Support with ongoing projects
Skills you need
- Some experience working in a 1st line or similar IT support role, preferably to defined SLAs.
- Demonstrable advanced usage of Windows 10.
- Previous use of IT Service Management tools.
- Knowledge of group policy, antivirus software administration and any exposure to Microsoft server, virtualization or cloud technologies would be greatly beneficial.
- A proactive and enthusiastic approach, driving continuous improvement.
- Works well as part of a team, but happy to take on independent tasks.
Benefits
Paying up to £30,000
25 days holiday + bank holidays
Pension
What do you need to do now?
If you are interested in this position please click apply now and forward an up to date version of your CV.
Recruiter:
Callum Thompson