*Please note that we do not currently offer any Tier 2 sponsorship*.
Permanent, Part Time (24 hours per week, rota over a 7 day period)
About the role
The reception team and service is central to residents at Hartfields. The role of the team is to be the first point of contact for all residents and visitors and to provide a welcoming environment for all.
We are now seeking a Senior Receptionist to manage and lead the delivery of a full, on-site reception service. You will manage a small team of receptionists and night porters through one-to-one supervisions and team meetings, carry out reception duties and be responsible for continuously reviewing the reception service for improvements, increasing performance standards and focusing on value for money.
Reporting to the Neighbourhood Manager, you will deliver a range of services effectively and efficiently to residents and other department services. You will capture and escalate operational complaints to the appropriate department, provide administrative support to the management team, facilitate room bookings and other reception duties. The team is also key in maintaining the security of the site.
A DBS check is required for this role.
About you
We'd like you to...
- Have experience of managing a team in a similar environment
- Have excellent customer service skills.
- Have a strong understanding of service improvement and the skills to be able to regularly review the reception service to ensure it runs as effectively as possible
- Have the flexibility to support needs of all the team who work a variety of different shift patterns
- Have experience of using computer systems, including Microsoft Office packages such as Word, Excel and Outlook
- Be able to prioritise conflicting work demands
- Be able to communicate effectively with a wide range of people, adapting approaches if needed
- Work well as part of team and independently
- Have a basic understanding of Health and Safety
Our core purpose
At Joseph Rowntree Housing Trust ("JRHT"), we strive to be a housing association that is sustainable and engaging, providing high quality and continuously improving services and decent affordable homes in well managed communities for those in greatest need.
How to apply
To apply, please complete the online application.
Closing date for applications is 13th October 2024.
Interviews will take place on the week commencing 21st October 2024.
We reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.
We are a values driven organisation and our values drive our behaviours. We're at our best when we're continually building on trust, showing we care and making a difference - and we hope others will do the same. We are committed to creating an inclusive and welcoming workplace, where all colleagues can be themselves.
Our commitment to Equality, Diversity and Inclusion
At JRHT we believe in giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, disability, marriage or civil partnership, pregnancy or maternity, religion or belief, race, sex, sexual orientation, trans status or social economic background. We positively encourage applications from people with experience of living in poverty.
As part of our commitment to equity and specifically anti-racism, we operate an anonymised recruitment process so that bias is eliminated from the shortlisting process.
We are a Disability Confident Employer. This means that we are committed to the recruitment, progression and retention of disabled individuals. We offer interviews to disabled candidates who meet the minimum criteria for the job. If you have a disability, please tell us if you would like to be considered for an interview under the Disability Confident Scheme.