Helpdesk Assistant
London, NW9
£30,000 + Pension + Private Medical Insurance + Parking
If telephone work and organisation are two of your main skills then this role for a Helpdesk Assistant is right for you, no two days will be the same in this job.
Some of your duties will include:
- Working on busy helpdesk and handling incoming calls and email from clients
- Co-ordinating repairs and maintenance support on behalf of clients when needed
- Setting up new jobs to be completed on computer system and preparing job sheets
- Allocating work to be completed to external team of maintenance engineers
- Tracking jobs being completed from instigation point through to completion
- Liaising with clients after job has been completed to ensure they are happy with service
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