We have a fantastic opportunity for a full-time fixed term Operations Support Team Manager to join our Property Services Team, covering the Wiltshire Locality, working from our Nibley, Yate Office.
This will be a 12-month contract.
The role
Reporting into the Operational Support Manager, you'll manage a team of Coordinators who work within our Property Teams, who are responsible for scheduling customer appointments, administration and co-ordination for property repairs and planned works.
As a manager you'll be a role model bringing our values to life, showing authenticity, integrity, and credibility and take responsibility to deliver the right outcome for our customers in a safe and timely way.
You'll set direction within the team by being clear on expectations, giving clarity of requirement and supporting the team and individual performance through robust and regular feedback.
What you'll need
- Ability to inspire, support and develop others to optimise their performance
- Experience of operating within a large fast paced service environment ideally with Property Service experience.
- Knowledge and application of customer management systems
- Experience in improving productivity performance and enhancing processes
- Ability to propose creative solutions that drive continuous improvement
- Evidence of excellent customer service achievements in a complex delivery environment
- Know how to create honest communication and inclusive relationships to ensure people are motivated and feel they own and are accountable for their work
- Ability to interpret and use complex data and create insightful reporting to support business performance and regulatory compliance
- Excellent stakeholder management skills with proven ability to engage and influence others to deliver the best outcomes
This is a great opportunity to join the team as we progress through an exciting period of change. What we do makes a real difference to people's lives and by joining us you can share the satisfaction of doing something that really matters.