Are you looking for a career in Client Account Management and you have have great organisational and stakeholder management skills? Then this role is for you!
Our client is a Globally recognised Marketing and Communications company, working with Private and Public sector clients.
Due to growth and expansion they are now looking to recruit within their Printing and Communications department for an Operational Relationship Account Manager.
The role of the Operational Relationship Account Manager is to be responsible for the day to day management and development of relationships with our clients account management team and key stakeholders.
The successful candidate will act as the primary point of contact to key internal clients and production departments and will coordinate responses and feedback to provide solutions to customer & internal production queries.
As an Operational Relationship Account Manager you must be able to work within a fast paced, high volume environment, and must be used to dealing with queries and liaising with a Production Team
Key responsibilities
- Communicates effectively and responds to both client and internal queries punctually and professionally
- Deliver against internal KPIs & SLA's and other targets to meet contractual obligations
- Develop and maintain a rapport with key stakeholders in order to manage expectations and ensure value added service provision
- Establish and maintain relationships with day-to-day Account management teams, applying a commercial and value added approach to client briefings, and ensure meaningful and timely communication
- Support preparation of development plans from account management
- Delivers business and account objectives through adherence to business processes and systems
- Follow industry "best practice" guidelines
- Skilled in Word, Excel and experience of Management Information Systems would be helpful
Skills required
- Ability to manage expectations around timescales and deliverables
- A general understanding of print production and direct mail is an advantage but not essential, but experience from a production / manufacturing background is also attractive.
- Understanding of contract requirements: SLA's, KPI's etc.
- Ability to work collaboratively as part of a team, and ability to work independently
- Proactive approach – always willing to learn and working to improve processes to ensure efficiency for the business
- Ability to communicate efficiently and build rapport with departments across the wider business
- People Management skills, you will be required to liaise with colleagues within your account team as well as liaising with internal departments and external Account teams
- Manage workload effectively, seeking opportunities to expand knowledge, grow and develop.
- Flexible in your approach to workload and task allocation to ensure demands are met.
- Identify and maximise cost saving opportunities
This is a perfect role to join and show what you can do that can lead to further internal opportunities.
This role is on an initial 12 month full time contract.