- Customer Care Manager
- House Builder sector
- Leeds (on-site)
- £37,000 - £45,000
Client Details
Page Group are working with a well known national housebuilder in their search for a new Customer Care Manager to join them at their Leeds based offices (outskirts)
Description
- Support, Lead & Manage a team of customer care co-ordinators who support new build customers throughout their journey
- Co-ordinate works with 3rd party contractors to ensure all planned and remedial works are carried out within agreed timescales
- Ensure all defects are addressed, managed and remedial actions are put in place
- Log and manage all remedial works, constantly updating customer on the progress and process
- Take ownership of any escalated customer issues, ensuring customer satisfaction is prioritised
- Work closely with site manages to understand the progress and timescales of developments, ensuring customers are kept informed throughout
- Ensure adherence to key compliance and regulatory requirements, providing all team members with regular training and support
Profile
- Experience within a similar role within a housebuilder environment (desirable)
- Excellent customer relations experience
- Ability to prioritise workload
- Problem solver
- Ability to provide genuine empathy to custoemrs
- Strong attention to detail
Job Offer
The Role of Customer Care Manager is an excellent opportunity to join a leading UK Housebuilder at their offices on the outskirts of Leeds.
The role offers a salary of £37,000 to £45,000 depending on experience
Working Hours are Monday to Friday