Service Catalogue Senior Consultant
This an exciting role that will give an experienced Service Catalogue expert the opportunity to join a global Service Provider who champion a healthy work-life balance.
In this role, you will be responsible for providing service offerings & service update information to customers, creating service catalogue plans, ensuring those plans are maintained, design of the Service Catalogue, as well as gap analysis and due diligence throughout the design phase.
Required Experience:
- Strong experience in building out and publishing a Service Catalogue in ServiceNow.
- Strong experience in analysing current Service Catalogue tooling, ensuring it is suitably configured.
- Strong experience in defining Demand and Service Fulfilment Processes.
- Ability to multi-task across various functions and contexts.
- Ability to interact with individuals at all levels of Customers and to influence without authority.
- Have a good working understanding and knowledge of the common tools (MS Office suite, Confluence, Jira, SharePoint, MS Teams, etc) and industry methodologies (ITIL, DevSecOps, Agile, etc).
- Have an in-depth understanding of service management framework principles and processes and the ability to apply your technical knowledge in project or programme activities.
- Be able to maintain focus on the whole life of service delivery, from designing to developing to delivering and operating. You will understand how a set of IT products, suppliers and vendors come together to deliver an IT service.
- Understanding of client expectations and ensure that the delivery of service content and style matches them.
Role Details:
- Permanent
- Up to £75,000 plus bonus
- Hybrid: 2-3 days on-site (London or Portsmouth office)
Services offered by Computappoint Limited are those of an Employment Business and/or Employment Agency in relation to this vacancy