Customer Account Executive
- Annual Salary: £24,000 for experience within customer services and £26,000 for sales administration experience.
- Location: Ipswich
- Job Type: Full-time- 12-month FTC
We are actively seeking a Customer Account Executive who is passionate about delivering outstanding customer service and excels in managing client relationships. This role is essential for a service-driven individual who is eager to enhance customer engagement and effectively manage inventory, orders, and sales forecasts.
Responsibilities:
- Acquire thorough knowledge of our product range to effectively recommend and upsell to clients.
- Forge and maintain robust relationships with a varied client base.
- Handle the administration of customer accounts across different industry segments.
- Track order progress, manage inventory forecasts, and coordinate timely delivery schedules.
- Facilitate communication between customers and suppliers regarding stock, purchase, and sales orders.
- Quickly address and resolve customer issues with appropriate solutions.
- Assist the external sales team by providing vital data and insights.
- Conduct occasional visits to customers and suppliers to reinforce business relationships.
- Adhere to all company policies and procedures.
Skills & Qualifications:
- Demonstrated experience in customer service or sales administration within an office setting.
- Skilled in multitasking, prioritising tasks, and managing time effectively.
- Knowledge of customer forecasting and order management.
- Team-oriented with the ability to adapt to a fast-paced work environment.
- Effective problem-solving skills with a focus on resolving customer and supplier issues.
- Professional demeanour with a proactive and positive approach.
- Reliable and adaptable to meet the evolving needs of the business.
- Excellent communication skills and proficiency in MS Office, particularly Excel.
Benefits:
- Working hours are Monday to Friday, 8.30 am to 5.00 pm, 37.5 hours per week.
- 25 days of annual leave plus bank holidays and you can purchase and sell up to 5 days.
- Enrolment in the Qualifying Earnings Pension Scheme.
- Flexibility to buy or sell up to 5 days of annual leave.
- Option to enrol in private healthcare.
- Plus, much more.
If you are committed to customer service excellence and are looking for a dynamic role as a Customer Account Executive, we encourage you to apply. Please submit your CV and a cover letter that highlights your relevant experience and dedication to customer satisfaction.