Operations Coordinator
£28000
Permanent
Thornbury
Monday - Friday, 8:30 - 5pm, 37.5 hours per week
Hybrid - Work from home 1 day per week.
As an Operations Coordinator you will enjoy talking with both clients and your team over the telephone, being able to think on your feet and come up with practical solutions. You will thrive in a busy and varied environment and will love problem solving!
Here you will be talking to technicians and customers throughout the day and coming up with solutions to a wide range of issues, if you have a friendly, welcoming, and professional approach, then this could be the perfect opportunity for you!
We are looking for someone with great admin skills, someone who is happy to talk to clients over the telephone and someone who has high organisational skills with the ability to manage your own workload. If you have experience in a scheduling or operations role previously, we would love to hear from you!
Daily duties to include:
- Processing sales orders into sales log and order book
- Booking in jobs with customers and making access arrangements
- Creating schedules for customers/technicians with details of site visits
- Use Schedule-IT (diary schedule software) to inform technicians of job details
- Match available labour and skill set with work available
- Ensure the day rate is achieved for technicians
- Offer practical solutions to issues for field-based technicians
- Liaise with the sales team to ensure job runs smoothly
- Provide clear and comprehensive information for jobs
- Ensure the following weeks work is confirmed and booked
- Auditing of in-house electronic logbook portal
In return you will receive:
- Competitive annual salary
- Profit related bonus scheme
- 28 days annual leave including bank holidays increasing with service
- Full statutory entitlements
- Flexible and hybrid working
- Full and on-going technical training provided
- Company events
- Company pension
- Free parking