Community Engagement Manager
Location: London
Length: 3 years
Rate: £51 p/h PAYE (Approx. £106K per annum)
Hours: 9am – 6pm
This client is a market leader in the homestays hospitality sector, allowing you to book anything from a short stay in some of the worlds most unique vacation rental properties to a longer stay in a townhouse in London via their platform.
Job Description:
Requirements:
- Local leadership and engagement: partner closely with the Middle East and Africa Regional Lead and Regional Community Manager to understand priorities, trends, risks, and opportunities
- Local innovation and implementation: apply playbooks and impact pilots and civic engagement projects
- Optimize central strategy for Host Growth, Engagement and Impact, which includes Policy and Commercial outcomes
- Measure and understand the needs of our Host Community both qualitatively and quantitatively.
Responsibilities:
- Co-develop, implement and drive the territory execution of the operating system, including delivery of highly impactful Monthly Business Reviews for Middle East and Africa
- Localize and track and report on the local community KPIs
- Develop and unlock collaborative partnerships with key stakeholders and functions, including Market Managers, Policy Managers, Central Community team and EMEA Community Managers
- Work closely with the Regional Lead and Regional Community Manager to support short and long-term Growth, Engagement, and Impact goals, including Business and Policy objectives
- Working with XFN leaders to leverage Host feedback and improve local programs and the platform
- Regional Innovation and Implementation
- Localize central playbooks to make it locally relevant, and based on feedback from Community Leaders, and increase product adoption (via toolkits, webinars, newsletters, meetups, summits)
- Create and run result-driven, community-driven and scalable initiatives (including community, business impact, and civic engagement initiatives)
- Support in the planning and logistics of online and offline events, including annual Leader Summit
- Support the education of Hosts on all significant product changes and cascade feedback to the relevant internal stakeholders
- Coordinate with the Host Community in Middle East and Africa on day-to-day community leaders' tasks, significant events / campaigns
- Own clear communication from the local team on performance against monthly and annual OKRs
- Identify and escalate reporting issues, gaps in processes, and performance issues, and drive timely resolutions
- Performance tracking/reporting - assessing performance of Host Clubs, community tools; emails, and webinars, with recommendations to improve
- Review Host Club engagement, sharing relevant content with cross-functional teams
Provide specific feedback and insights to your Leaders on their performance and how they can improve
Skills/ Qualifications:
- Fluent in English. Excellent written and oral communication skills. French is a plus.
- 5+ years experience in Community building, Customer Success or Content Creation
Preferably familiar with the MEA tech and tourism industry
- Strong organizational skills, with the ability to work autonomously while managing multiple project simultaneously
- Excellent communication and relationship-building skills, with an analytical mindset
Proven experience working cross-functionally
- Ability to work at both strategic and tactical levels, with a proven track record to execute in ambiguous environments
Required Skills:
COMMUNITY MARKETING
Languages:
English
Read
Write
Speak