Customer Service Administrator
Location: Brownhills
Salary: £12.25 per hour (£27,072.50 per annum)
Job Type: Temporary to Permanent
Hours: Monday to Friday, 8:00am- 5:00pm (42.5 hours per week)
Start Date: ASAP
Are you an experienced Customer Service Administrator looking for your next opportunity?
We are currently recruiting on behalf of our client based in Brownhills for a Customer Service Administrator to join their friendly and supportive customer service team.
This is a full-time role offering an excellent route into a permanent position following a 12-week temporary period through Hariley Solutions.
The Role:
As Customer Service Administrator, you'll be responsible for ensuring the smooth processing of customer orders, providing timely updates, and delivering a high standard of service across various communication channels.
Key duties will include:
- Accurately processing customer orders received via email
- Responding to queries via telephone, email, live chat, and social media
- Managing delivery updates and lead times for back orders
- Investigating and resolving issues with completed deliveries or order discrepancies
- Handling customer complaints in a professional and empathetic manner
- Liaising with internal departments to resolve technical or product-specific queries
About You:
To be considered for this role, you will need to demonstrate:
- Previous experience in a customer service or administrative role (essential)
- Excellent written and verbal communication skills
- High attention to detail and strong organisational skills
- Confidence in managing multiple tasks in a busy environment
- Experience using CRM systems or similar software
- A proactive, team-focused attitude with a problem-solving mindset
What's on Offer:
- Weekly pay via Hariley Solutions during the 12-week temporary period
- Accrued holiday pay while temping
- Clear route to a permanent contract after 12 weeks
- On-site parking
- Supportive team and working environment
- A DBS check will be required for the successful candidate
Interested?
Apply today to be considered for this exciting opportunity. If you meet the requirements, a member of our team will be in touch to discuss the next steps.