JR208: Reservations Advisor
Location: Carnforth
Salary: Competitive
Overview:
First Military Recruitment are currently seeking a Reservations Advisor on behalf of one of our clients.
Our client encourages applications from ex-military personnel however all candidates will be given due consideration.
Duties and Responsibilities:
- To achieve all call volume, conversion, bookings and revenue targets that are set by the Reservations Manager
- To ensure excellent customer service is delivered at all time to all existing and new customers
- To deal with all calls, internet and face to face holiday enquiries into the business in a professional and efficient manner
- To respond to all customer queries via electronic communication, e.g. email, Social Media in a timely manner, ensuring accurate data capture
- To effectively manage all leads taken from call through to booking ensuring all customers are adequately chased
- To chase all outstanding customer monies and complete all administration linked to any holiday booking
- To make outbound sales calls to generate new holiday leads when requested by the Reservations Manager
- To keep updated on all parks, local area and attractions information and ensure the relevant information can be provided to customer if required
- Respond to customer complaints, listening to their concerns and taking action to resolve the issue to the satisfaction of the customer
Skills and Qualifications:
- Good IT skills including proficiency in Work, Excel, Outlook, with an understanding of a CRM.
- Experience of working in a customer facing environment would be beneficial
- Experience of working in a sales environment would be beneficial
- Excellent Office Administration skills
- Minimum of 5 A – C grades at GCSE level (or equivalent) including Maths and English
Location: Carnforth
Salary: Competitive