We have teamed up with a forward thinking and dynamic client who are in the Information Technology industry, they are looked to add to there support team. As a Service Desk Technician you will be the first point of call for all technical issues.
Salary: £23,400 to £26,000
Hours: Monday to Friday 7.00am to 5.30pm
Benefits: Competitive Annual Leave allowance per year, Company pension, Private medical insurance and a lot more.
The main day to day responsibilities on the service desk:
- Providing support in the form of remote technologies, telephone and email.Providing support for desktops, laptops, printers and network equipment.
- Logging calls accurately in a call logging system, taking ownership, troubleshooting and escalating accordingly
- Working independently on weekly assigned tasks
- Ability to meet deadlines of new projects assigned to the Service Desk
- Liaising with 2nd line and 3rd party support teams to resolve calls as soon as possible
This amazing company will look to recruit candidates with the following;
- IT knowledge (familiar with O/S systems, Microsoft 365, printer configuration, email troubleshooting, use of VPN's, Multi-factor authentication, password tools)
- Fixing issues via phone and remote access to various hardware devices (PCs, laptops and printers)
- Fixing issues via phone and remote access to various software programs (client management, CAD, SAP and Microsoft Office etc)
- Excellent telephone manner and friendly customer service
If you think your skills and experience match the above then apply today with your up to date CV or alternatively for a quick response call and speak to Simon to discuss this role in further detail.
Our client is able to interview ASAP for a quick turnaround - so don't miss out!!
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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