Harmonic are proud to be collaborating with an exciting FMCG business to recruit their first Sales Order Executive. Having scaled rapidly in just a few years, they are now looking to strengthen their operations team as part of their continued growth.
This is a unique opportunity for a local professional to gain experience with a fast-growing company. Based at their production site, you'll work alongside the Finance and Operations teams to assist with processing sales orders. The position begins as a full-time, six-month fixed-term contract, with the potential for extension.
The company fosters a non-corporate, fun culture, with the team frequently working on new products and exciting projects. They believe strongly in the value of this role being on-site four days a week.
The Role
- Responsible for creating and thoroughly maintaining all customer data.
- Managing and assisting with the processing of sales orders received via email and phone.
- Ensuring consistent high-level customer service.
- Handling all sales order queries, escalating these when necessary.
- Working closely with the Ops team to ensure stock is available to fulfil orders each day.
- Making sure that all orders are routed and outbound deliveries are sent to 3PL's for dispatch.
- Communicating with customers to resolve any issues related to shortages.
- Working closely with the Finance Team to manage new accounts and ensure invoices are correctly and efficiently paid.
- Investigating and issuing credit notes for customer claims when needed.
What our client would like to see (essential):
- Intermediate Excel skills
- Excellent communication skills and administrative skills
- Ability to work swiftly and accurately as part of a small and dynamic team
- Previous experience in FMCG, e-commerce, food & beverage, fashion, retail sectors
What we would like to see (non-essential):
- Previous experience in supply chain or logistics would be beneficial
- Desire to be part of a fast growth SME and environment where there is a lot of growth and development
- Experience working with Xero would be beneficial
Salary: £26,000 to £29,000
Start-date: ASAP
If you have any questions, please feel free to reach out
At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation.
At Harmonic, we are dedicated to fostering an inclusive and equitable workplace. We actively welcome applications from individuals of all backgrounds and assure you that every candidate will be thoughtfully considered for the roles we represent, without regard to race, religion, gender expression, disability, or sexual orientation.