Responsibilities:
- Research and determine the optimal shipping route for each shipment.
- Leverage our technology platform to streamline and enhance operational efficiency.
- Ensure adherence to company-wide quality standards and processes.
- Maintain compliance with established quality systems, such as AEO, ISO, and others.
- Foster and nurture strong relationships with suppliers.
- Guarantee all tasks are executed in line with company operating procedures.
- Collect, verify, and prepare all necessary documentation to meet customs, insurance, packaging requirements, and adhere to international regulations and fiscal policies.
- Maintain full visibility and control throughout the entire shipping process, including generating management reports and conducting statistical and cost analysis.
- Handle customs procedures or arrange for subcontracted services as needed.
- Input complete job details into the Cargowise system.
Customer Service:
- Keep clients informed on the status of their shipments, ensuring they are always updated on progress while fostering a culture of excellence in customer service.
- Work with business development teams and Branch Managers to grow both existing accounts and new business opportunities.
- Actively build and maintain strong relationships with customers through regular communication and site visits.
- Utilize the company's unique products and service offerings to identify and pursue new business prospects.
- Maximise every opportunity to assist customers, driving both customer satisfaction and business growth.
- Focus on retaining customer loyalty, even when challenges arise with service delivery.
- Coordinate insurance arrangements and support clients through any claims processes.
- Offer guidance on the most cost-effective and efficient ways to transport goods.
- Collaborate closely with customers, team members, and external partners to ensure seamless operations and timely delivery.
- Provide alternative solutions when necessary to minimise disruption to scheduled deliveries in the event of changes.
- Approach problems proactively, seeking solutions before issues escalate.
Finances:
- Guarantee that all tasks are completed and invoices are processed promptly.
- Collaborate with the Finance Team to manage credit control and reduce the risk of bad debts.
- Partner with Finance to monitor and control overhead expenses.
- Ensure compliance with local auditing standards and government regulations.
- Coordinate with the team and Finance to ensure smooth operations at month-end, quarter-end, and year-end.