Service Advisor
Location: Bicester
Salary: £28-30k Per Annum Basic plus bonus (up to 34k+ OTE)
Hours: 42.5 Hours Per Week
Department: Service MAN
Job Type: Full time
Contract Type: Permanent
Cordwallis Group are a family business and that is just one of the things that sets us apart from other commercial dealerships!
We are seeking a professional and experienced HGV Service Advisor to join our Bicester based Commercial Service Team. If you have HGV and customer service experience within a commercial vehicle setting we would love to hear from you - we also invite applications from Service Advisors within other areas of the automotive industry who have a keen interest in learning all about the world of HGV.
You will work Monday to Fridays (42.5 hours per week) and 1 in 3 Saturdays (8.00am to 12 Noon) paid at 1.5 in addition to your salary and bonus.
Responsibilities:
- Deal with customer needs face-to-face and over the phone with a professional and friendly approach
- Work in Progress (WIP) control for the workshop
- MOT and service scheduling
- Updating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customer
- Clarify for the customer and workshop the basis for the repair – Retail / Warranty / Contract
- To promote additional workshop services/repairs where applicable
- To identify and add parts to WIPs
- Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers
- To ensure parts are ordered/requisitioned once relevant authority is received
- Inform customer of outstanding campaigns and arrange for work to be completed
- To ensure customer reception area is maintained to a high professional standard at all times
- To order/ arrange sub-contract work
- To assist and develop parts sales with the objective of meeting relevant targets
- To cost completed work and raise invoices
- To account for all cash, cheques etc received and to ensure that all work done and parts used are charged to appropriate accounts
- Build rapport with all staff and customers
- To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards
- To maintain invoice filing in an accurate, timely and efficient manner
- To ensure up to date knowledge and training on all franchise requirements
- To undertake such other tasks as may reasonably be required
- To enhance the image and reputation of the company whilst supporting its commercial interests
- To comply with good health and safety practice, all statutory requirements, company policies and standard procedures
The perfect candidate will have:
- Excellent customer service skills
- Excellent interpersonal, verbal and written communications skills
- Proven organisational and administration skills
- Proactive approach to work
- Able to work to deadlines
- Problem solving skills
- Technical knowledge
- Analytical skills including working with statistical and costing information
- Ability to work in a fast pace environment and multitask both alone and part of a team
More about what Cordwallis Group can offer you:
- Multi manufacturer training programmes available – we will support you with your desired career progression level
- 30 Days Annual Leave including Bank Holidays
- Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs)
- Holiday + Purchase Scheme (up to 3 days available to purchase)
- Employer Statutory Pension Scheme
- Free Class IV MOT per year
- Mental Health First Aiders
- Referral bonus if you introduce your technician friends (£1500!)
- Paternity pay – Full 2 weeks pay
- Personal Accident Scheme & 2 x Death in Service Policy
- Corporate uniform provided
- Cycle to work scheme
- Free Parking on Site
- Working for a friendly family business!
Seeking a professional HGV Service Advisor for our Bicester Location
REF-216489