Join Our Dynamic Team at Talos360 as a Customer Success Manager!
Are you an experienced Customer Success Manager looking for an exciting new challenge?
At Talos360, you might just find your perfect match! As one of the UK's most exciting and fastest-growing people tech businesses, recently certified as a 'Great Place to Work' and lauded with high-profile tech awards, we are leading the charge in the SaaS HR Tech market.
About Us:
The Talos Success team is dedicated to ensuring our clients' success and happiness. We work closely with clients to build strong relationships, understand their business processes, and drive value based on their goals. As a Customer Success Manager, you will be at the heart of this mission, supporting our client success model with innovative ideas and technical expertise, ensuring clients achieve their desired outcomes and renew their subscriptions.
What We Offer:
- Competitive Salary: We value your expertise and ensure you're well-compensated.
- State-of-the-Art Office: Enjoy a modern workspace with free parking.
- Inclusive and Supportive Culture: Thrive in a welcoming environment where every voice is heard.
- Casual Dress Code: Feel comfortable and be yourself at work.
- Impactful Role: Make a significant difference in the business and for our clients.
Your Role and Responsibilities:
- Professional Engagement: Collaborate with the Account Management team to engage clients at a consultative level.
- Relationship Building: Develop and maintain strong relationships with key contacts across various accounts.
- Client Engagement: Ensure clients remain engaged and actively use our solutions.
- Client Advocate: Represent the client's voice to our tech team, ensuring our product roadmap aligns with their needs.
- Adoption and Advocacy Plans: Chart paths to clients' desired outcomes and provide technical recommendations.
- Client Communication: Keep clients informed with newsletters, webinars, and events.
- Renewal Support: Secure renewals, identify risks, and work with internal teams to mitigate them.
What We're Looking For:
- Proactive Problem Solver: Bring a solution-oriented mindset to every challenge.
- Tech/SaaS Experience: Previous experience in customer success, account management, implementations, or recruitment within a tech/SaaS business.
- Recruitment Knowledge: Understanding of the recruitment journey and its processes.
- Autonomous Worker: Thrive in a high-energy environment, taking ownership and accountability.
- Client Focused: Patience and tenacity in handling client demands, with a proven track record of turning 'at risk' accounts around.
- Relationship Builder: Demonstrable experience in building strong relationships with key clients.
- Effective Communicator: Excellent client-facing skills, comfortable running review meetings and engaging with clients.
Your previous job title may have been: Customer Success Manager, Customer Success Executive, Client Experience Manager, Talent Experience Manager or Customer Experience Manager.
Ready to Make an Impact?
If you believe this is the next step in your career and you have the skills to match, apply now to be considered for our Customer Success Manager role. Join us at Talos360 and be part of a team that's shaping the future of HR tech!