Job Title: Front of House Manager - Primary CareLocation: London Central (some travel to sites outside London may be required)Full time: Monday to FridayPermanent: 40 hours per weekSalary: £40k to £45k
We're looking for a Front of House Manager to join our Primary Care team based in Central London to ensure our front of house teams continue to provide a first class patient experience.
This is an exceptional career opportunity for an experienced Front of House Manager, with people management experience to lead the front of house teams across our GP Practices and Healthcare Office Suites in Central London.
You'll be involved in recruiting and training receptionists, planning and managing resources across different teams, collating patient feedback and ensuring we maintain our high standards.
Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. You'll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What you'll do:
- Lead recruitment, interview and training of all staff
- Co-ordinate audits, stock control, provide data for reports.
- Full people management, including performance management, where necessary.
- Feedback incentives to the Senior Managers on how we can grow and retain our teams
- Ensure the patient experience of everyone coming into our premises is always positive and our teams first focus.
- Strongly promote and drive the importance of the patient journey and to ensure the department fulfils that objective
What you'll bring:
- Front of House experience at a Senior level
- Industry experience; high-end hospitality, for example, 4-5*star hotel, private healthcare, VIP travel.
- People management knowledge and experience; recruiting, training, coaching, performance management.
- Exceptional communication skills, IT Skills and people management skills
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Front of House Manager you'll be eligible for:
- 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you
- Private Healthcare Insurance for treatment at our leading hospitals
- Private pension contribution which increases with length of service
- Season Ticket Loan and Cycle to Work scheme
- Group Life Assurance from day one
- Critical illness cover
- Enhanced Maternity and Paternity pay
- Corporate staff discount for all facilities including Maternity packages at The Portland
- Comprehensive range of flexible health, protection and lifestyle benefits to suit you
- Discounts with over 800 major retailers
Diversity and Inclusion
Patients first. Colleagues always. That's the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we're creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That's why we're happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
LI-AM1