Service Delivery Manager
Job Type: Full-time
Location: UK (with travel to customer sites as necessary)
Are you an Aftersales Service Delivery Manager looking to join a rapidly growing team? The ideal candidate will have a strong background in telecommunication technologies, operational business processes, and customer support. With a focus on driving service excellence and customer satisfaction, this role is pivotal in enhancing service delivery and support operations.
Day to day responsibilities:
- Write processes and procedures for customised support services.
- Assist with the creation of customer training on in-life services procedures.
- Act as a business driver to improve both the customer's and our internal operations.
- Understand the customer's internal business functions and culture.
- Build and maintain relationships with the customer's internal management.
- Serve as the single point of contact for operational issues, effectively managing crises.
- Represent customer needs to post-sales support teams and relevant organisations.
- Travel to site visits, presenting operational issues/activity, customer satisfaction, and gap analysis.
- Provide regular updates on critical issues.
- Coordinate conference calls to provide status reports to the customer.
- Work with Service Delivery/Services Management to ensure seamless delivery of services and support.
- Project manage process improvements both internally and within the customer's operation.
Required skills:
- 4-6 years of related customer support experience, project management experience, or business experience.
- Strong project management skills with the ability to work in a cross-functional, multi-disciplined matrix environment.
- Excellent influencing and negotiation skills.
- Exceptional written and oral communication skills at all levels of the organisation.
To be considered for this role, please apply online now.