The Burford Recruitment Company is thrilled to be working with a leading independent agent for luxury holiday cottage rentals, to find an organised and client-focused individual to join their Customer Service & Finance team. This role will focus on providing exceptional service to guests while ensuring smooth financial operations.
We are seeking a professional with a passion for delivering exceptional customer service. You will be a self-starter, able to manage your workload, and comfortable working with numbers. Previous experience in a customer-facing or office environment is essential, and you will need strong IT skills, including Microsoft Excel and Outlook.
Key Responsibilities
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Customer Service
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Responding to enquiries from guests via telephone, internet, and email regarding properties, prices, and availability
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Providing alternative property options and following up with potential guests to maximise sales
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Managing booking confirmations, guest communications, and after-stay feedback
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Liaising with Directors, housekeepers, and property owners to resolve guest queries and complaints
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Finance
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Processing guest payments and reconciling bookings and finance systems
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Managing the bank reconciliation process and chasing outstanding payments
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Taking and refunding the security deposit
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Office & Admin
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Acting as the first point of contact for telephone and email enquiries
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Handling general office administration tasks to support the daily operations
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Maintaining databases and spreadsheets for property owners and guest information
Key Skills and Attributes
- Strong communication skills, both written and verbal
- Excellent attention to detail
- Proven experience in customer service, financial administration, or office work
- Ability to manage multiple tasks in a fast-paced environment
Additional Information
- Performance bonus
- Yearly bonus
- Employee discount
- Monday to Friday
- 37.5 hour week
- Up to 15 hours of overtime every three weeks (paid at £17.75/hour or taken as TOIL)
- 1 in 7-8 weekends on a rota basis