Michelle Denny Recruitment are delighted to be working again with Lancaster Gate, who are a well established insurance provider based in Diss, to assist in their search for a skilled professional within the insurance claims field, this is a dynamic role, particularly if you have experience with FNOL.
This is a fully office based position which comes with a starting salary of £26k
As a Senior Claims Advisor, you'll take the lead in managing the FNOL process with finesse. You'll be the go-to person in the claims team, handling initial notifications, evaluating claims, and ensuring customers have a seamless experience.
Your Key Responsibilities:
- Carefully handle and evaluate incoming FNOL cases, making sure all information is accurate and complete.
- Communicate with clients, policyholders, and team to gather the necessary details for processing claims.
- Use your FNOL expertise to mentor and guide fellow team members, boosting the team's overall skillset.
- Work closely with other departments to improve processes and make customers' experience even better.
- Keep precise records and documents, sticking to both regulatory requirements and company's standards.
- Key holder for opening and closing the office at the start and end of a shift (hours to be discussed).
What We're Looking For:
- Previous experience as a Claims Advisor, focusing on FNOL within the insurance industry.
- Deep knowledge of FNOL processes, insurance policies, and handling claims.
- Great communication skills to interact smoothly with clients, colleagues, and external partners.
- Ability to thrive in a fast-paced setting without compromising attention to detail.
- Leadership qualities to support and guide newer team members.
Joining this dynamic business means stepping into a vibrant, supportive workspace where your skills and efforts will be appreciated. If you're excited about advancing your career in claims and making a real difference, we'd love for you to apply!
Please contact Julie Cloke in the first instance, or simply apply online to kickstart this journey.