Job Title: IT Support Engineer
Location: Spalding
Salary : £30,000 plus £500 a week on call bonus approx. 1 week per month
Henderson Brown is delighted to be partnering with a major player within food manufacturing who are seeking an IT Support Engineer. This role offers day-to-day support of desktop applications and IT systems across various UK sites, primarily based in Spalding . The ideal candidate will have excellent communication skills and a strong customer focus.
Tasks will be varied, ranging from deskside and basic 2/3rd Line Support to project work, providing a hands-on environment to develop IT skills across a wide range of technologies.
A current driving license is required for on-site support, sometimes at unsociable hours, with travel to other sites as needed.
Responsibilities but not limited to
- Adhere to IT Systems Policies and Procedures
- Resolve helpdesk requests in a timely manner and to agreed SLAs
- Maintain daily backup processes
- Support Microsoft Desktop & Server Operating Systems
- Monitor and support a Windows 2016 Hyper-V environment
- Perform desktop software maintenance, including installations, patching, and upgrades
- Conduct hardware and software audits
- Provide hardware support for desktops, laptops, and various printers
- Troubleshoot network issues
- Respond to critical out-of-hours support issues
- Plan and relocate IT equipment for different trading periods
The ideal candidate will have
- Experience troubleshooting Microsoft desktop operating systems
- Experience troubleshooting Microsoft Office applications, especially Outlook, Word, and Excel
- Knowledge of troubleshooting networked devices (PCs, laptops, printers, etc.)
- Good knowledge of Office365 administration and management
- Basic understanding of networking (LAN, WLAN, and WAN infrastructure)
Desirable Skills
- Working knowledge of Microsoft Azure
- Good understanding of a Windows Server environment
- Basic knowledge of SQL administration/backup processes
Working Hours
Standard 40-hour week with additional hours required during peak trading times and for essential out-of-hours maintenance. Out-of-hours support will be required on a rota basis, with an allowance paid for this coverage.
Please apply now for more information