�? Exciting Opportunity Alert! �?
Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, Ecommerce environment? Are you ready to join a dynamic team and become an ambassador for a leading manufacturing organisation? If so, we have the perfect position for you!
Our client, an industry leading manufacturer, is seeking an enthusiastic and dedicated Ecommerce Customer Adviser to join their team. As a trusted representative of the organisation, you will play a vital role in ensuring that customers have an unforgettable experience, addressing queries, resolving issues, and providing in-depth product knowledge.
Job Title: Ecommerce Customer Service Advisor
Location: Wakefield (Free onsite parking)
Working Hours: Monday - Friday, 8:30am - 5pm
Annual Salary: £23,946
What you'll be doing:
- Providing best-in-class customer service by addressing a range of customer queries, including delivery issues, product insights, website navigation, and more.
- Being the primary contact for customer inquiries generated via the organisation's website, serving as an ambassador for the brand.
- Investigating and resolving customer concerns while considering brand impact and customer perception.
- Collaborating with internal logistics and QA departments to ensure the smooth progression of customer orders.
- Maintaining accurate order tracking and promptly processing refunds/exchanges.
- Generating accurate and timely reports on customer contact KPIs to support management decision-making.
- Identifying and reporting customer non-conformances while providing appropriate recommendations.
- Supporting the customer service team during peak ecommerce periods.
What we're looking for:
- Excellent written and verbal communication skills to provide exceptional customer support.
- Proven track record in a fast-paced customer service role within a busy office environment.
- Ability to adapt communication style to meet the needs of customers.
- Strong customer empathy to understand and resolve issues from the customer's perspective.
- Previous experience within Ecommerce.
At our client's organisation, you'll join a team of passionate individuals dedicated to delivering outstanding customer experiences. With opportunities for growth and development, you can take your customer service career to new heights.
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