The Role - General Manager
This luxury business services company is looking for a talented and professional General Manager to join their team. This is a great opportunity to join a highly successful company during an exciting period of growth. This is a permanent role working Mondays through Fridays between 8am to 5pm or 9am to 6pm.
What's in it for you as General Manager?
- Great pay and benefits
- An opportunity to work for a successful and growing company
- Fantastic training and ac hance to work for a company who will support your development
- A luxury 5* working environment
- Genuine career progression potential
What will you be doing as General Manager?
- Strive to achieve a comprehensive understanding of customers' business needs and requirements
- Ensure the smooth running of the building/s - offering exceptional customer service to ensure clients' needs are taken care of, overseeing maintenance and repair issues, staff management
- Work with sales and marketing team to ensure vacant space in the building is filled as quickly as possible
- Responsibility for tours of the building to prospective clients Maintain a strong focus on P&L and cost control, while ensuring 5* customer service is upheld at all times
- Responsibility for P&L reporting, revenue generation reporting, etc
- Oversee customer contract renewals - lead negotiations with customers, seek to retain customers wherever possible, and report on profitability of contract renewals
- Ensure the on-site team are trained in all products, IT/telephony, the renewal process, and customer information
- Manage the performance of the on-site team, holding regular reviews and 1-2-1s
What experience are we looking for in a General Manager?
- General Management experience in a commercial building - such as an office, hotel, gyM/Fitness centre, events space, etc.
- Experience working in a commercial, B2B, customer-facing environment with a strong emphasis on 5* customer service
- Experience in team management and related general HR knowledge Experience in P&L responsibility, including P&L reporting
- A passion for delivering 5* customer service Negotiation skills, able to negotiate with diplomacy and tact
- Excellent communication skills, good organisation and planning skills
Personal attributes required as a General Manager:
- A positive, friendly professional personality, able to motivate others
- Confident dealing with a range of people, from visitors to senior business management
- Strong commercial acumen with financial and budgetary business awareness
- Skilled at multi-tasking and handing conflicting priorities
- Good negotiation skills, able to show tact and diplomacy
- A passion for 5* customer service
- A self-motivated problem solver
- Able to manage others
If you have the right experience and you are looking forward to commencing a promising and exciting opportunity, send us your CV today!