An exciting temporary opportunity for a meticulous Collections Officer within the Accounting & Finance department of a local authority based in London.
Client Details
You will be working for a Local Authority based in London.
Description
The post holder will work as part of a specialist team with responsibility for collecting service charges. They will be required to manage a large portfolio of service charge accounts and to maintain contact with account holders to ensure that payments are kept up to date, issuing letters and statements where necessary. They will be responsible for authorising payment plans and checking that these are maintained. Liaising with other teams as required, they will ensure that customers' service charge queries are resolved. They will also be responsible for recommending legal action in instances of non-payment.
Profile
To be successful in this role you will have the following:
- An good knowledge of leasehold issues, including but not limited to: service charges; repairs and maintenance responsibilities; current law and legislation
- Broad knowledge and awareness of current issues and developments affecting the management of council housing
- Experience in leasehold management and practice, or of arrears management
- Experience in working as part of a customer-facing team, answering queries through a variety of channels within a customer focused organisation
- Experience of monitoring customer feedback
- Experience of working to performance targets and deadlines and of managing workload to meet targets
- Experience of liaising with resident, homeowner or comparable stakeholder groups
- Experience of working with property management and accounting IT systems
Job Offer
You will be offered a 3 month temporary contract based in central london.