Customer Service Assistant
Watford, Hertfordshire
£24,000 + Pension + Parking
This is a fantastic opportunity for an ambitious Customer Service Assistant to join a successful local Company who really invests in its employees and provide excellent training and development opportunities.
Some of your duties will include:
- Managing a high volume of incoming telephone calls from customers reporting equipment failure
- Establishing nature of customers requirement and logging details of calls managed on computer system
- Coordinating and arranging customer requests for reactive and pre planned maintenance requirements
- Producing job sheets and allocating work to be completed to nominated contractors
- Acting as main point of contact for clients throughout the duration of works
- Costing work that has been completed, raising customer invoices and recording payments received
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