We are seeking an experienced Sales Support Executive to join our dynamic client's team based in Kingston. This role is ideal for someone with experience or a keen interest in the tech/telecoms industry. As a Sales Support Executive, you will provide critical support to the Partner Account Manager and assist partners in our entry tier, ensuring high-quality service delivery.
This position is offering hybrid remote working and is interviewing immediately!
- Create and manage quotes for new orders, and convert these into sales orders upon partner approval.
- Handle the termination of contracts, including verification of contract details and early termination fees.
- Manage partnership and non-disclosure agreements, assisting in provisioning new agreements or amendments as required.
- Contribute to sales process improvement projects to enhance productivity and the overall sales experience.
- Address general queries from partners regarding usage and connectivity
- Assist with product recommendations and provide pricing for solutions that meet partner needs.
- Guide partners in using our self-service portal for information access.
- Prepare reports on partners' contract end dates and provide necessary information.
- Support the Partner Account Manager by maintaining CRM records, updating partner information, and tracking account activities to ensure data accuracy.
Required Skills & Qualifications:
- Educational background in business, marketing, or a related field is preferred but not essential.
- Strong commitment to delivering a high level of partner satisfaction.
- Excellent communication skills, both written and verbal, with a friendly and professional approach.
- High attention to detail and capability to manage multiple tasks in a fast-paced environment.
- Experience with CRM systems (e.g., Zoho, Salesforce) is advantageous.
- Basic data analysis skills for preparing reports and tracking account health.
- Ability to work independently, prioritise, and manage time effectively.
To apply for the Sales Support Executive position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.