We are looking for an experienced and passionate restaurant and bar general manager to oversee operations. This role demands exceptional leadership, a dedication to outstanding customer service, and a strong background in hospitality management.
Key Responsibilities:
Operations Management:
- Oversee daily operations to ensure seamless service and quality standards.
- Manage staff rostering, holiday requests, and payroll tasks.
- Ensure accurate financial tracking, including cash-ups, ledger reconciliation, and month-end reporting.
- Maintain operational knowledge of the EPOS system and make necessary updates.
Customer Service:
- Prioritise customer service and guest needs in decision-making.
- Address and resolve complaints, escalating when necessary.
- Ensure the team proactively gathers and addresses allergy information.
Team Leadership and Development:
- Lead, motivate, and manage front-of-house and bar staff.
- Conduct appraisals, manage performance, and handle staff absences.
- Implement and document training programs for all team members.
- Delegate tasks based on business needs and staff capabilities.
Requirements:
- Previous experience in a similar role within the hospitality industry, preferably in a high-end restaurant or hotel environment.
- Proven leadership and management skills, with the ability to inspire and motivate a team to achieve excellence.
- A commitment to delivering exceptional customer service, with strong communication and interpersonal abilities.
- Excellent organisational and problem-solving skills, with the ability to prioritize tasks effectively in a fast-paced environment.
- A passion for food and beverage, with knowledge of culinary and mixology trends.
- Familiarity with industry software and technology, including POS systems and inventory management software.
Relevant qualifications in hospitality management or a related field are desirable.
Benefits:
- Competitive salary and performance-based bonuses
- Opportunities for career advancement and professional development
- Employee discounts on food and beverages
- Health and wellness benefits
- A dynamic and supportive work environment
(Please note that due to the high volume of applications we receive per vacancy, we are unable to respond to every candidate personally. If you have not heard back from us within 14 days, please consider your application unsuccessful.)