Key Account Manager
We are seeking an experienced Key Account Manager to maintain and enhance our relationships with key clients. This role involves building trust, identifying opportunities for service improvement, and ensuring client satisfaction. The successful candidate will work closely with our Operations Director and other team members to deliver professional services and maintain our brand's reputation for high-quality customer service.
Day to Day of the Role:
- Build and maintain profitable relationships with key clients.
- Conduct regular meetings with clients, both face-to-face and virtually, to ensure ongoing engagement.
- Coordinate appointments for site assessments and arrange necessary access.
- Guarantee that site visits and reports by technical staff are completed within allocated timeframes and contain accurate information.
- Audit and format reports before submission to clients.
- Manage and ensure accuracy of client invoicing by month-end.
- Resolve customer enquiries and complaints promptly and efficiently.
- Expand the client portfolio through effective upselling and cross-selling.
- Conduct weekly business review meetings with the Operations Director.
- Maintain a positive attitude focused on client satisfaction.
Required Skills & Qualifications:
- Proven experience as a Key Account Manager or similar role.
- Excellent interpersonal and communication skills.
- Proficiency in Microsoft Office applications.
- Strong product knowledge and commitment to continuous professional development (CPD).
- Ability to multitask across various projects and clients while upholding core company values.
- A team player with outstanding leadership skills.
Benefits:
- Competitive salary package.
- Opportunities for continuous professional development and training.
- A dynamic and supportive team environment.
- Regular performance reviews and potential for career advancement.
- Hybrid working
If this role is of interest to you, please apply now.