Aftersales Manager - Preston
Our client, the best motor trade employer in the North West, is looking to recruit an experienced Aftersales Manager. Reporting into the Head of Business you will be responsible for managing the aftersales department which includes a team of Technicians, Workshop Control, Parts and front of house Service Advisor team across a split site workshop. Your key objective will be to drive the performance of the teams within the aftersales operation and encourage them to work, efficiently and cohesively, to optimise performance and consistently provide customer excellence.
As an Aftersales Manager your responsibility is to ensure our customers aftersales needs are met, this will including ensuring all works are booked in promptly and all work is carried out to the required standard. Your teams will be responsible for upselling products to our customers and ensuring the aftersales department hits all KPIs.
The role:
- People management of the Aftersales team
- Ensuring customer satisfaction metrics are hit
- Hitting monthly KPIs/budgets
- Ensuring all repairs are fully compliant
- Daily reporting
- Ensuring all warranty reporting is complete
About you:
- Currently a high achieving Aftersales Manager in a franchised dealership
- Hands-on leadership style, not afraid to roll your sleeves up and get stuck in
- Experience of working in a target driven environment
- Ability to lead from the front and engage with the full team
- Able to motivate and engage a large team to success
- Proven success in exceeding aftersales targets
- Goal orientated - hungry to be the best
Benefits:
- Free on-site parking
- Holidays that increase with length of service
- Your Birthday off
- Company Pension Scheme
- Life Assurance- Death in Service Benefit
- Long service recognition
- Discounts on products and services that extend to your family and friends
- Cycle to work scheme
- Employee recruitment referral payments
- Employee assistance programme and counselling service
Technicians - 14
Service Advisors - 6
Parts Supervisor - 1
Parts Advisors - 3
Workshop Controllers - 2
Basic - £50k - £55k
OTE - £70k - £75k
Company car
If this sounds like you we would love to hear from you, please apply with an up to date CV and we will be in touch to discuss your application further.
Who are you applying to?
The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant! Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.
Key positions; Sales Executive, Sales Manager, Business Manager, Service Advisor, Parts Advisor, Technician, Mechanic, Master Technician, Workshop Controller, Service Manager, After Sales Manager, Dealer Principal, General Manager.