Customer Service Advisor
Redhill
£28,000 - £30,000 Base + Benefits & Quarterly & Annual Bonus
Our client is a market leader within the vehicle repair industry. Due to consistent growth, we are looking for an organised, friendly, and proactive individual to join the team as a Customer Service Manager within the high-level repair centre in Dorking.
The role will involve frequent contact with customers and the successful individual will be responsible for updating customers throughout the repair process.
The role will also involve assessing/reviewing client vehicles on the forecourt/showroom before re-assessing courtesy cars returned after use.
Previous experience in a similar role would be advantageous, but we are looking for an individual who fits into the existing team and the company culture.
Key Skills Required
- Previous customer service experience, ideally within automotive or similar.
- Experience with MS Office software, especially Excel, Word and Outlook experience.
- Strong attention to detail.
- Polished communication skills, both written and verbal, and the ability to effectively communicate with all levels of internal and external stakeholders and support functions.
- A positive and proactive mindset and a flexible, hands-on approach to working in a team.
- Automotive experience would be advantageous.
- An ability to understand the full Customer Service Journey