Our client is a global SaaS type company with a range of accountancy software products supplying the FinTech market.. They are now seeking a Support specialist with strong accountancy software knowledge for a post sales support role based at their impressive UK headquarters in central London. This is an 18 month contract initially with 2 days in their offices in London.
Superb opportunity to grow your skillset and possibility of fulltime position at end of contract.
Duties
- Support customers from the start of their entire journey.
- Act as a consultant to their Accounting partners, holding consultative conversations and using questioning skills to uncover customer pain points
- Share understanding and expertise with partners of the relevant accounting principles
- Activate customer subscriptions and increase & accelerate adoption of other products.
Skills
- Accounting or bookkeeping , Payroll and software knowledge.
- Ability to build urgency in customers to activate and use their subscriptions.
- Experience in engaging with customers via outbound calls and emails, with excellent written, verbal and presentation skills.
- Experience delivering software-based product onboarding or training.
- Great communication skills
Benefits
- Long contract
- Possible temp to perm
- Free breakfasts