IT Support Analyst working with Financial Services for an initial 6-month contract, this will be up to £142.39 per day (inside IR35). This role will be 5 days per week onsite.
Main Responsibilities
- Evidence of dealing with critical issues/complaints in a fair and objective manner. Demonstrates excellent Customer Service skills and must be confident collaborating closely with colleagues from across the business at all levels, as well as external vendors.
- Demonstrates excellent German listening, German written, German verbal communication skills and very good analytical problem solving skills. A very good understanding of IT Service Desk processes & procedures including critical metrics. Evidence of working in a high stress environment with minimal direction and prioritising technology accordingly
- Validated systematic and analytical approach to problem solving with the ability to implement effective business solutions. Previous experience of working with colleagues and users on the resolution of sophisticated IT customer problems, queries and requests would be helpful.
- Good written, verbal skills and ability to communicate technical information in simple terms to Directors, Board members, their support teams and German speaking colleagues appropriately.
- To act as a buddy for colleagues, providing mentor and support as required.
- Solid understanding of Microsoft Surface hardware, Office 365 (in German) and BYOD tools used within the EITSS. Applicants work well individually and also as part of a team daily, specifically across 25 Gresham St and Leeds using agile solutions available to the Group.
- Familiarity with both the end to end Exec & International request/incident process and Exec incident processes is key with Telephony Support.
Required Experience
- IT Support - providing IT support via telephone.
- German speaker - ability to communicate effectively to resolve issues with German speaking colleagues.
- Audio visual support.
- Office 365.
Please apply should you meet the requirements.