Helpdesk Administrator
Salary:
£27500plus fantastic benefits which are as follows
Location:
Woking
Hours : Monday to Friday
Dynamite Recruitment is currently working in partnership with a very well-established business who have multiple sites across the country.
Due to huge growth plans our client is expanding their Woking Office and is now looking to recruit a Helpdesk Administrator
As a Helpdesk Administrator you will be responsible for:
Supporting a contract whereby you will act as a first point of contact to issue, receive, and record information accurately and manage all round enquiries.
Your key responsibilities will be to record accurate information from operatives, subcontractors and clients, whilst ensuring that the systems are kept updated with required information.
As well as this you will be required to make phone calls to our clients and tenants to pro-actively book in work to be completed for this contract. You will respond to internal and client emails and manage the shared email inbox.
Key Duties include the following:
- To record information directly onto the system
- Constantly monitor work that has been booked in to be complete by sub-contractors
- To action work to be completed where necessary
- Provide information to the client in terms of work in progress and provide regular updates
- Highlight any issues and trends that you may notice
- Provide all round administration support to the team
- To schedule work to be completed using a diary system
- To book in contractors and sub-contractors for work to be completed, planning routes and ensuring that they are able to attend the visit.
- Assist the team, Supervisors and Managers in recording data and key management information that helps and improves the service we provide to the customers.
The ideal Helpdesk Administrator must have / be
- GCSE or Equivalent in Qualification in Maths and English.
- Vast experience of MS Office including Word and Excel with accurate typing skills
- Experience of working in a Repairs and Maintenance call centre or any other call centre environment
- Some brief experience within the building /housing / facilities industry would be required
- A good geographical knowledge of Woking including all the main highways / best routes to send operatives out to complete jobs
To be considered for this position please submit your CV asap
INDG