Market 36 Recruitment are currently recruiting for a Global Customer Service Representative / Global Service Coordinator for our client based in Braintree, Essex.
The successful candidate will be responsible for coordinating the operational service delivery function for a portfolio of businesses across 70 countries. This includes providing exceptional customer service, managing quotations, organising collections and ensuring partner organisations adhere to SLAs.
Roles & Responsibilities:
- Provide Excellent customer service and build strong relationships
- Managing quotations
- Organising collections from businesses
- Ensuring partners are meeting SLAs
- Managing and processing client requests
- Maintaining strong, timely communication with customers
- Generating complex quotations for new and existing clients
- Acting as the primary point of contact for issue resolutions, escalating as necessary
- Preparing reports
- Collaborating with other internal teams
- Conducting meetings and annual reviews
Experience, Knowledge & Qualifications:
- Experience in working directly with international/global customers or suppliers
- Customer Service experience
- Ability to manage multiple tasks for multiple customers
- Experience and confidence in dealing with customers, managing queries in a professional and polite manner
Working hours are Monday - Friday 0900 - 1700, 35 hours per week.
In return our client offers a salary of £26,500 per annum, modern office facilities, and hybrid working after completion of training period.
Market 36 Recruitment Ltd cover a variety of sectors including Commercial, Industrial, Engineering, and HR & Finance. We take pride on building strong working relationships with local employers and candidates.