Collections Officer
Location: Sheffield
Hours: Mon- Fri shifts between 8am - 8pm
Salary: Up to £25,000 DOE plus bonus
Our client is looking for Collections Officers to join their team based in Sheffield. Working shifts between 8am to 8pm - Monday to Friday, your primary role will be making and receiving telephone calls with customers to arrange payment of outstanding debts. Salary wise, you can expect a basic salary of up to £25,000 (depending on experience) plus a monthly bonus based on your performance, giving you a realistic earning potential of £28,000 + per year.
The Company
This company is part of the debt recovery industry, working with some of the largest retail, banking and commercial businesses around the UK to help recover overdue debts and arrange payment solutions, helping people clear their debts.
Key Responsibilities of the Collections Officer:
- Making and receiving telephone calls from businesses and individuals to recover outstanding debts
- Handling difficult conversations in a sensitive and professional manner with customers over the telephone
- Entering accurate records of conversations and payment agreements into a customer database
- Following processes and guidelines regarding debt collection
- Accurately entering customer payment details into the company's systems - ensuring these are entered correctly first time around
Required knowledge and experience for the Collections Officer role:
- Previous experience working in a call centre or credit control type role is important
- Clear and confident communications skills - both writing/data entry and over the telephone
- Being comfortable working to targets - earning more money based on your achievements
- Strong IT skills - we use different technologies and systems and need you to pick these up quickly
- Happy to make outgoing telephone calls to customers - on occasions these can be difficult conversations
If you are a Collections officer with relevant experience, please apply.
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Applicants must be located and eligible to work in the UK without sponsorship.
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