Credit Controller
Hours: Full-time 37.5 per week
Northampton, Northamptonshire
A bit about us
We are St Andrew's a mental health Charity which inspires Hope. We work together with a number of organisations to transform the lives of people with complex mental health needs. We provide specialist mental healthcare and deliver a range of inpatient and community mental healthcare services, education and research that helps to improve lives.
Our vision for the future is a society in which everyone living with mental health need is heard, valued and has hope for their future.
Come join us. Let's transform lives together.
Your role with us
The Finance Department are seeking to recruit a full time Credit Controller to join their busy Accounts Receivable team. Primary responsibility is the collection of overdue payment for inpatient Fees and the management of queries arising from billing issues.
What we are looking for:
Candidates must have experience of customer service along with credit control experience. You will require tenacity to ensure swift and successful resolution to complex queries raised from both internal and external customers. You must have a pleasant, efficient and customer focussed manner, possessing excellent communication, time management and people skills.
Duties and Responsibilities:-
Monitor aged debtors and maintain cash collection for a portfolio of customers (funders) using written communication and Teams calls whilst keeping accurate records of activity, maintaining the upmost levels of confidentiality throughout.
Distribute invoices and credit notes by various methods such as email and customer portal
Ensure Unique ids; POs and other identifiable data is obtained for newly admitted patients so minimise delays to payment
Contribute to the success of a new ERP system
Maintain strong customer relationships and collaborate with key stakeholders so that disputes are identified, flagged and escalated promptly for quick resolution.
Management of remittances and cash allocation
Oversee the management of the shared inbox in the most efficient way
Skills and Experience
A minimum of two years credit control experience; knowledge of NHS funding streams would be of particular interest.
Excellent communication skills and the ability to quickly build and sustain strong relationships
Experience of non-standard payment types such as schedules and self-bill would be desirable
Good knowledge of Microsoft Excel, Outlook and Word.
Rewards
We offer an excellent benefits package including: pension; sickness policy on par with the NHS; access to the Blue Light Card and Health Service discount schemes; 35 days annual leave (including bank holidays), increasing to 41 after 10 years' service; life cover; our newly launched Electric Car scheme; Cycle to Work scheme; healthcare cash plan; free parking; paid DBS application; access to free vocational qualifications; and access to on-site facilities such as a gym and swimming pool and cafés, all set within beautiful grounds.
Interested? We would love you to apply! Alternatively for more information or an informal conversation please contact Amanda Drinkwater (Treasury Manager) at
Our patients and your colleagues will expect you to live the St Andrew's CARE values of Compassion, Accountability, Respect and Excellence every single day.