Tenancy Sustainment and Floating Support Officer
£26,331 a year
Cheshire East
Hours per week 37.5
Contract type Permanent
As a Tenancy Sustainment and Floating Support Officer, you'll work with the team to deliver high quality tenancy sustainment and support to people who are vulnerable and/or have complex needs, living in their accommodation in the Cheshire East borough.
This role is hybrid with the expectation of working predominantly in the Cheshire East area and at their Head Office in Stoke one day a week.
Job requirements
- Work with customers to complete an induction, risk assessment and create a support plan to work through their individual needs.
- Develop and review personalised support plans for customers that are person centred. These should include their personal health and wellbeing, debt management, benefit entitlement and move on housing options.
- Empower customers to maintain their independence and understand what it means to manage their own home.
- Make sure that all properties are well maintained, and health and safety checks are completed.
- Support customers to develop positive relationships with their support network and other services.
- Make sure that all administration is completed in a timely manner including support plans, forms, and databases.
- Support customers to 'move on' into their own general needs tenancy.
- Work with the local community to fundraise and raise their profile in the local community.
What they're looking for
- Educated to a GCSE level.
- 1-2 years' experience of working in a similar sector or transferable skills.
- Experience of working with customers with complex needs.
- Excellent communication skills.
- Understanding of what great customer service is.
- Ability to fulfil contractual commitments for commissioned services.
- Experience of supporting financial processes including expenses and invoice processing.
- Experience of completing forms and applications for benefits and grants.
- Ability to work under pressure and manage multiple tasks and demands.
- A motivational approach to supporting customers.
Help them give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!
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Who they are
They're a team of social-minded brands championing happy homes in their region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.
Homelessness isn't a choice. It can happen to anyone.
They are a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.
Through a community-led approach, they help those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own.
Join them on their fight to make homelessness history across Staffordshire and everywhere.