JOB TITLE: Travel & Accommodation Administrator
LOCATION: Exeter
SALARY: £24,215 plus generous performance related bonuses!
HOURS: Monday-Friday 8:45am-5:30pm
BENEFITS:
- 27 days of holiday per year (including two reset days) plus bank holidays and your birthday off.
- Workplace pension - employer contribution increasing with length of service.
- Training support and growth opportunities.
- Quarterly awards for experience days.
- Company events.
- Long service awards.
- The opportunity to travel.
- Private health insurance.
- Enhanced policies such as maternity and paternity.
- Employee assistance programme, including 24-hour access to a GP.
- Free eye test.
- Salary sacrifice programmes for electric vehicles, cycle equipment and tech.
- Subscription to online benefits and discount package.
- Company bonus scheme.
- The opportunity to join employee-led committees.
- Access to mental health first aiders and Diversity, Equity and Inclusion champions.
- Being part of the dynamic and fast-growing alternative accommodation industry, whilst working with a great team!
THE COMPANY: An award-winning global supplier of serviced accommodation working with a portfolio of large international corporate clients.
THE ROLE: Due to rapid expansion, we have a fantastic opportunity for a Travel & Accommodation Administrator to join our busy and growing Sales Team.
You will be part of a team responsible for supporting the Account Managers and Senior Account Managers, providing new and retained clients and guests with serviced apartment quotes around the world in a timely and accurate fashion, offering our clients a worldwide network of approved and assured serviced apartments in key business destinations.
Speaking to our extensive supply chain, you will find the best rates and availability in line with customer requirements, make bookings and ensure a smooth stay for your guest, whatever their needs are in line with clear targets.
Throughout the year, you will get to travel to ad hoc client meetings and events in the UK and occasionally abroad, acting as a brand ambassador at all times, supporting and mentoring your colleagues.
KEY DUTIES:
- Exceptional enquiry and booking management
- Booking administration and office support, maintaining system notes, raising invoices
- Maximise all opportunities to develop and nurture new and existing relationships (clients, suppliers, colleagues etc.)
- Follow and support company policies and procedures
- Assisting with management responsibilities as required
- Attending client meetings and events
- This list is not exhaustive but covers most of what is expected
THE CANDIDATE:
- Excellent customer service
- Excellent communication skills both verbal and written
- Highly motivated with a positive 'can do' attitude
- Adaptable to the needs of the business
- Continually seek personal and professional development
- Excellent time management skills
- High attention to detail
- Commercially astute and confident to work to KPI's
- Confident with IT to include Microsoft Office products and CRMs
Our client is open to background, but this role is particularly suited to someone that has worked extensively with customers and building relationships is one of your key traits and abilities. If you have a collaborative work ethic, positive outlook, high levels of motivation and are looking for an exciting new opportunity with a forward-thinking modern company then we would love to hear from you!
TO APPLY: Please either apply online, email your CV to or call to speak to Vicky and discuss the role in more detail.
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