Job Opportunity: Process Assistant (Part-Time, Saturdays)
Location: Croydon
Hours: Mon-Fri 8am - 4pm, or 12pm to 8pm. (Occasional Saturdays on a rota from 9 am to 5.30pm).
Pay Rate: £13.15 per hour
About Us: Berry Recruitment is seeking enthusiastic individuals with a "can-do" attitude for full time roles. We are working with a Public Sector client based in Croydon. As a Process Assistant, you'll play a crucial role in providing exceptional customer service.
Responsibilities:
- Answer Incoming Calls: Handle customer inquiries related to booking appointments and additional services.
- Webchat Support: Respond to webchat queries promptly and efficiently.
- Troubleshoot Customer Issues: Resolve customer service problems and provide general information to support visa and citizenship applications.
- Professional Customer Experience: Ensure each individual receives a professional, efficient, and considerate customer experience.
- Team Collaboration: Work as part of a team to achieve common goals.
Contract Details:
- Initially, roles are for a six-month period.
- Option to transition to a fixed-term contract.
Qualifications and Skills:
- Webchat Experience (Preferred): While not essential, prior experience with webchat applications is advantageous.
- Call Centre Experience (Preferred): Familiarity with call center operations.
- Computer Proficiency: Proficient in relevant computer applications.
- Customer Service Knowledge: Understand customer service practices and principles.
- Data Entry and Typing Skills: Excellent accuracy and speed.
- Effective Communication: Strong verbal and written communication skills.
- Stress Management: Ability to handle stressful situations appropriately.
- Attention to Detail: Maintain accurate records.
- Trustworthy and Reliable: Deliver high-quality customer service with professionalism.
- Team Player: Display commitment and flexibility.
- Organizational Skills: Prioritize tasks and meet deadlines.
If you're a good communicator, excel at problem-solving, and want to contribute to a "Great Place to Work," we'd love to hear from you! Call
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.