Job Reference: TS/LW/07-10/1316
Job Title: Service Administrator
Location: Site Based
Site Address: 111 Buckingham Palace Road, London
Postcode: SW1W 0DT
Salary: Competitive
Hours per week: Monday, Tuesday, Wednesday, Thursday, Friday - 09:00 - 18:00 - 40 hours per week
Business Overview
OCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services including Cleaning, Catering, Security, Technical Services, Energy Management and compliance, front of house, landscaping, logistics, waste management and pest control services to the public and private sectors and our mission is to make people and places the best that they can be.
Role Overview
We are currently recruiting for a Service Administrator to join our passionate and driven team based at 111 Buckingham Palace Road, London
To monitor and co-ordinate the buildings facilities enquiries. Liaising with internal and external partners in achieving task resolution within the agreed timescales, whilst ensuring a high-quality service provision for all tasks within agreed KPI and SLA's
Benefits
- Informal hybrid/flexible working arrangements
- 25 days holiday + bank holidays
- Free fruit in our offices
- Employee Referral Scheme (if you refer a successful candidate to one of our vacancies)
- Wide range of retail discounts
- Regular social and charity events are held in our offices
- Get involved in charity events in the local community
Key Responsibilities:
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Provide a high level of customer service, delivering to service levels, goals & objectives
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This includes providing support across the business, including day-to-day facilities arrangements and operations essential to the running of the building
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Provides support for accounting tasks - e.g. internal cross charges, coding invoices, raising P.O. etc
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Proactive management of and responding to enquiries (via emails and phone calls), handling problems and issues.
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Keeping stock of supplies and placing orders when necessary.
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Submitting timely reports and preparing presentations/proposals as assigned.
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Assisting in setting up new client accounts, supporting the car fleet and ensuring all records are up to date.
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Producing security passes, both scheduled and ad hoc.
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Keeping the Services handbook and knowledge base up to date at all times.
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Helping to support internal and external events.
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Events and Hospitality - order catering, book catering staff, security.
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Providing additional support where required for ad-hoc requests and meetings.
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Performs additional duties as and when required.
About You:
- Applicants must have the right to work in the UK
- Solid communication skills, both written and verbal
- Good interpersonal skills
- Shows a desire to be challenged and to develop new skills
- Intermediate / Advanced level in G Suite or Microsoft Office suite
- A strong customer service approach with a demonstrated commitment to exceed customer expectations.
- Multitasking and time-management skills, with the ability to prioritise tasks
- Experience in similar administrative roles
- Familiarity with office management procedures and basic accounting principles
How to apply
If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply!
Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply)
https://b/form/f3343c912a8643b69cfdc89dc2bbba8f