SERVICE ADMINISTRATOR
Contract: Permanent
Salary: £22k-£25k doe
Location: Manchester City Centre - hybrid 3/2
Hours: Mon-Fri (09:00-17:30)
Keywords: Service Administrator, Procurement, Finance, Continuous Improvement, Collaboration, Transactional Excellence
Our client is seeking a Service Administrator to join their Transactional Excellence team. This role offers an exciting opportunity to support the achievement of transaction excellence through the maintenance and continuous improvement of a consolidated solution for raising and resolving procurement-related queries. The successful candidate will be responsible for operating and maintaining a single, technology-enabled 'Service Partner Hub'. This is a key position that requires a forward-thinking, problem-solving and results-oriented professional with strong management and collaboration skills.
- £22k-£25k salary
- Located in Manchester City Centre
- 6-month Fixed Term Contract - Maternity Cover
What you'll do:
As a Service Administrator, you will play a crucial role in supporting the achievement of transaction excellence. Your primary responsibility will be to operate and maintain a single, technology-enabled 'Service Partner Hub'. You will also be tasked with resolving procurement, supplier management, finance related inquiries, discrepancies, and issues. Your keen eye for identifying operational inefficiencies will drive improved transactional performance. Furthermore, your ability to build strong relationships with both internal stakeholders and external Service Partners will be vital in this role.
- Support the Service Partner Hub team lead to design, develop and continuously improve the Service Partner Hub.
- Provide strong support to the Service Partner Hub team including managerial aspect.
- Oversee the timely and accurate resolution of procurement-related queries, discrepancies, and issues (first-time resolution).
- Identify process inefficiencies and areas for improvement within the query resolution process and the wider Transaction / Service Partner+ team.
- Liaise with Service Partners and colleagues to address queries, clarify issues, and maintain positive relationships.
- Analyse query trends and patterns to identify recurring issues and proactively address them.
- Operate at all times in accordance with policies, procedures, and compliance requirements.
What you bring:
The ideal candidate for the Service Administrator role brings 1-3 years of experience in handling queries. Your excellent analytical skills coupled with your problem-solving abilities will enable you to analyse data effectively, identify trends, and make data-driven decisions. Your exceptional communication skills will allow you to effectively communicate complex procurement concepts to internal and external stakeholders at all levels. Your excellent interpersonal skills will aid in building strong relationships with internal stakeholders as well as external service partners.
What sets this company apart:
Our client is a leading global real estate service provider listed on the London Stock Exchange. They offer a broad range of specialist advisory, management and transactional services to clients all over the world. Their reputation for uncompromising professionalism in everything they do is earned day in and day out by serving their clients and earning their trust. They're passionate about property and are consummately professional in everything they do.
What's next:
If you're ready to take your career to the next level with a challenging and rewarding role, apply today! Apply Today by clicking on the link!
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates