IT Service Desk Analyst
- IT Service Desk Analyst - £30,000 - £35,000 Salary + Company Benefits
- Opportunity to join a large company with a large, growing client base
- Hybrid working - 3 days in London office
About the client:
This is an excellent opportunity for an IT Service Desk Analyst to join an already established company with a large client base, who are continuing to grow and expand. Joining a large IT Team, you will be providing 1st and 2nd Line internal support to staff across the business.
The Benefits:
- Company pension
- Death in service
- Birthday day off
- Hybrid working
The IT Service Desk Analyst Role:
- Troubleshooting 1st and 2nd Line technical support issues, working with Windows, Office 365, document management systems, and case management systems.
- Providing a high level of customer service.
- Calling logging from users within the company.
- Prioritizing issues based on your judgement of urgency.
- Collaborating with the infrastructure and development teams.
- Handling project work assigned alongside daily troubleshooting tasks.
IT Service Desk Analyst - Essential Skills:
- Previous experience within Office365
- Previous experience with Windows operating systems.
- Previous experience providing 1st/2nd Line Technical Support.
- ITIL Qualifications (Preferred)
- Microsoft Certified Professional (Preferred)
- Full UK Driving license.
- Eligible to work in the UK.
To be considered...
Please either apply by clicking online or emailing me directly . For further information please call me on . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Key skills:
1st Line, 2nd Line, Windows, Microsoft, Office 365, ITIL