This is a hybrid role with an expectation of 2 days based in our Barford office and 3 days working remotely. Regular hours are on a weekly alternating rota of 8am-4:30pm and 9am-5:30pm.
The Role
The Application Services Analyst will be responsible for providing 2nd line support and maintenance of our bespoke software applications. This will include diagnosing complex technical issues, acting as an escalation point for users of the platform and proactively ensuring the continuity of our platforms. Further, the Application Services Analyst will be responsible for configuring and monitoring our software products and data feeds which are critical to the success of the business.
As a software development company, the Application Services Analyst will have the opportunity to engage with and expand into a variety of additional areas including, but not limited to, Development, Testing, Product and Account Management. Knowledge of the automotive industry is desirable.
Experience
This role is suitable for a candidate with a strong background in application support, at least 2 years' experience in a similar role, is competent in supporting web hosting and database technologies, and has a willingness to develop their knowledge of our bespoke applications. The ideal candidate will be experienced in Microsoft SQL. Knowledge of Microsoft PowerBI is desirable.
Responsibilities and Key Duties
- Provide outstanding 2nd line application support to a network of over 3000 motor trade customers in the UK and Europe.
- Build a deep knowledge of our bespoke software products and act as an escalation point for technical queries and complex technical issues.
- Be proactive, work on own initiative, maintain a high level of customer service for all support queries and represent the business in a professional manner.
- Configure, monitor, and troubleshoot all elements of the software product, data feeds and third-party integrations.
- Work closely with both technical and non-technical teams to facilitate successful implementation of technical customer projects.
- Maintain the Microsoft SQL database and Microsoft IIS application environments, monitor for trends and proactively resolve potential issues to ensure continuity of the platform.
- Technical administration of the platform including onboarding and offboarding of internal users, management of licences and management of supporting software products.
- Produce custom reports based on client requests.
- Assist the Development team by acting as a subject matter expert to determine successful implementation of new features.
- Work closely with our internal and external suppliers and partners.
Further information
As well as a competitive salary we offer the following benefits -
- Competitive holiday allowance with the annual option to buy additional days
- Death in Service benefit of x4 salary
- Company pension scheme
- Enhanced maternity and paternity leave packages
- A flexible benefits package which allows you to add additional benefits to your overall package
- Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
- Referral schemes
- Discounted rates on PIB products
- We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
- If supporting the local community, engaging with charities and having the opportunity to ‘give something back' interests you, you have the opportunity to take an extra day to support this with a Volunteering day.
- We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
- PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
- Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
- PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint.
We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB.
We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.
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