The leading provider of highly customisable trading software used by some of the largest investment banks and hedge funds in the world is now looking for a recent STEM graduate to join their client services team as an Associate Technical Analyst in London.
The role represents an excellent opportunity to gain experience in dealing with high-profile clients, cutting-edge technology and the financial services industry.
This role requires the person to work from their City of London office at least 3 days a week.
Responsibilities
- Liaise with clients directly to define and understand business and workflow requirements
- Build rapport with the client teams and stakeholders
- Manage client expectations and clearly communicate timelines
- Act as primary technical contact to allocated clients for new requirements, support and project deliverables
- Formulate the business and workflow requirements into technical solutions
- Use technical design and development skills to resolve complex problems across many different platforms
- Identify technical dependencies and recommend appropriate solutions
- Work alongside developers throughout the firm to design, build, test and deploy custom solutions
- On-board client and broker connections to their FIX network
- Implement and test new FX liquidity providers onto the liquidity aggregation engine
- Work with teams across the firm to continually improve the product and drive future innovation
- Provide support to clients globally and advise on questions and queries.
- Take ownership of issues from start to finish.
- Pro-actively drive issue investigation to resolution, involving other parties and escalating where needed.
- Liaise with clients to interpret queries for root cause analysis and propose appropriate workarounds and solutions.
Requirements
- 2:1 Bachelor's degree (or higher) in a numerate subject (e.g. Computer Science, Engineering, Physics, Mathematics)
- Excellent analytical and problem-solving skills
- Technical knowledge and a desire to improve in areas such as C++, Java, SQL, Python, Shell-scripting, Linux, Windows
- Ability to communicate confidently and concisely to both business and technical clients and colleagues
- Ability to work under pressure while remaining calm and composed
- Desire to learn both the business and technical aspects of the financial capital markets in which the company operates
Desirable Experience
- Prior experience in Financial Software or Trading environment
- Knowledge of FIX protocol
- Fluency in other European languages
Benefits
- Discretionary bonus
- Private medical & dental insurance
- Pension scheme
- Hybrid working (3 days per week at the office)
- Gympass
Sounds interesting? Click the APPLY button to send your CV for immediate consideration.
Candidates with previous experience or job titles, including; Graduate Systems Analyst, Graduate Software Engineer, Graduate IT Analyst, Technical Business Analyst - Entry Level, Junior Technical Support Analyst, Graduate Technical Consultant, Trainee Systems Analyst, and Graduate Solution Analyst may also be considered for this role.
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