We are looking for a dedicated HR Service Centre Administrative Assistant to join our team. This role is crucial in providing administrative support for the transactional elements of the HR Service Centre and supporting Brigade staff throughout their employee life-cycle. The ideal candidate will offer excellent and professional customer service, representing the People Services department and contributing to our vision of being a dynamic, forward-looking organisation.
Day to Day of the role:
- Maintain and assist in the development of office systems, both manual and computerised.
- Undertake basic research on a range of issues and provide summaries of findings to senior managers.
- Attend meetings as required, taking accurate notes and undertaking any follow-up action.
- Produce standard correspondence and ensure the accuracy of information before dispatch.
- Answer the telephone and assist callers efficiently, ensuring high levels of customer care.
- Receive and assist visitors, identifying their requirements and helping them to achieve the purpose of their visit.
- Respond to letters, emails, and other communications promptly and efficiently.
- Assist the HR Service Centre Co-ordinator with the collation and provision of statistical management information.
- Ensure confidentiality and security of sensitive information in accordance with GDPR and Data Protection legislation.
- Meet the HR Service Centre's SLAs and KPIs in relation to designated processes.
Required Skills & Qualifications:
- Experience in providing administrative support and delivering excellent customer service.
- Proficiency in a wide range of IT applications, with good keyboard skills and an understanding of how IT can be utilised in an HR environment.
- Ability to organise, plan and prioritise work, meeting deadlines and targets.
- Experience in writing correspondence and short reports in plain English.
- Good oral communication skills to liaise effectively with staff at all levels.
- Strong interpersonal skills to develop and maintain effective working relationships.
- Numerical skills to process financial information and provide statistical data.
- Awareness of equality policy, confidentiality, and health and safety in the workplace.