Impression Recruitment are delighted to be working with a well-established, dynamic business with a personalised approach and a wide outreach. They are seeking a
Client Success Manager
based in their offices in Middlesbrough. Our client is passionate about the customer journey and the benefits and solutions they can provide to other companies, to increase business. You will need to be a collaborative individual with the ability to build excellent client relationships, with a strategic sales approach. If you are driven and ambitious, with a software, marketing, or ecommerce background, this could be the one for you!
Duties as a Client Success Manager:
- Maintaining and building key relationships
- Increasing and managing the company portfolio
- Ensuring high customer satisfaction levels
- Upselling on opportunities
- Ensuring strong retention rates
- Providing key support and advice
- Promoting the companies' offerings and services
- Meeting with clients and overseeing a region
- Developing a strong product knowledge
- Alleviating any issues and handling queries promptly
- Meeting client's needs, adding value and increasing engagement
- Dealing with important data
- Meeting with clients
- Any ad-hoc duties relevant to the post
Skills
:
- Experience in an Account Manager / Sales position from a digital / ecommerce environment
- Strong problems solving skills
- The ability to build rapport and trust
- Excellent communication skills on all levels
- Can manage workload and work towards targets
- Able to work as part of a team but also on your own initiative
- Can identify risks and further opportunities
To be successful as a Client Success Manager you will be passionate about delivering an excellent service. In return you will receive a basic salary between £27,000 - £37,000, plus a bonus scheme, with potential total earnings up to £65,000, plus company benefits and the opportunity for further development, working Monday-Friday, with some flexibility on hours and excellent benefits.
Do Not Miss Out!
Our Guarantee
Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match.
Here at Impression we are committed to supporting the principles of equal opportunities and prohibit discrimination/ harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.