Job Title: IT Systems and VOIP Engineer
Location: Newbury with travel to client sites
Salary: Competitive plus car
Job Type: Permanent, Full Time
Start Date: ASAP
We are looking for a versatile IT Systems and VOIP Engineer to join our Technical Services Team, covering a rapidly growing client base in and around Newbury and other regions.
At Netteam tX, we recognise and develop talent, and always look to retain talent through the creation of career opportunities, lateral and horizontal.
Our culture is centered around our belief in continually refining our skills and knowledge, collectively as a team as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people who make us great.
Please note that frequent travel to client sites is required and therefore a full valid driving licence is essential to be considered for this role.
Key Responsibilities:
- Preparing solutions designed across on-Premise, Cloud and Hosted VOIP systems, including 3CX systems
- Installation of Gateways, LAN Switches and applicable voice equipment
- Designing and supporting appropriate VOIP platforms based on client requirements
- Provide support based upon investigating and addressing network and connectivity issues to ensure seamless communication
- Maintaining system and responding to technical issues
- Training end users on telephone systems
- Previous experience of client site visits performing a variety of Proactive Maintenance task.
- Ability to confidently design, install, commissioning and maintaining a range of IT infrastructure systems to include on-premise Servers, End point security, Firewalls, Wifi alongside a security stack of products.
- Administration and troubleshooting of O/S and Apps consisting of Microsoft Windows Server, Desktop OS, Microsoft Cloud Technologies, Microsoft 365, Active Directory, Group Policy, SharePoint, Remote Desktops, DHCP, DNS etc.
About you:
You will possess a range of infrastructure skills, have demonstrable experience working with voice, data and wireless network systems, and be passionate about delivering excellent customer service all the time.
Technical experience:
- Previous experience within a similar field-based role for an MSP
- Must have experience of building, supporting and developing 3CX solutions
- Experience of HP/Aruba Networking and Ruckus WIFI advantageous
- Proven knowledge and ability to work on issues relating voice, data and wireless network systems.
- Good knowledge of OSPF, BGP, Vlans, STP, HSRP, vPC, 802.1q, etc.
- Good working knowledge of line protocols, including ISDN/PRI, DID/ DNIS, VoIP, SIP, 1DM, Analog, 1.38, DS1/DS3, Metro Over Ethernet, MPLS and Broadband
- Experience of working with Watchguard, Fortigate and Meraki firewalls
- Have a versatile approach to new technologies and be able to demonstrate learning capabilities
- Wi-Fi solution experience & knowledge
- Awareness of Cyber Security requirements within Network infrastructure
- Server infrastructure consisting of Windows HyperV, Citrix and VMWare.
- IT related degree or equivalent is highly desirable
Personal Attributes:
- Friendly, professional, and passionate about tech
- Possesses good written and verbal communication skills and the ability to communicate complex technical issues to non-technical clients
- Recognises the importance of frequent and clear communications
- Keen to research new products and information around technical solutions that could provide answers and solve problems which benefit the whole team
- Feel that every day is a day of learning and knowledge
- Disciplined, with the ability to prioritise and execute tasks under pressure
- Harnesses pressure to deliver results
Why join us?
- We make work life balance a normal, not a benefit
- Some flexibility to work from home
- A fun and productive place to work
- Workplace Pension
- Comprehensive inhouse and external training provided
- Great team of people to work alongside
- Competitive salary that reflects your skills and experience
Diversity and Inclusion:
We are proactively committed to creating a diverse workforce at Netteam tX. We value diversity and inclusion; we want to attract the best people for all our roles. This is regardless of age, ethnicity, sexual orientation, gender, disability, socioeconomic status or religious beliefs.
Other:
In line with our recruitment policy and client expectation, some roles will be subject to a basic DBS disclosure.
Please click on the APPLY button to send your CV and Cover Letter for this role
Candidates with experience of: Voice Engineer, Telephony Engineer, 3rd Line Support Engineer, IT Support Analyst, It Network Engineer, IT Technical Support, IT Systems Engineer, IT Systems Technician, Senior IT Engineer, Systems Administrator, Systems Support, 3rd Line Support Engineer, Senior Network Support, Server Support Technician, Senior IT Service Desk Technician, VOIP Engineer, VOIP Support may also be considered for this role.