- Providing excellent customer service to secondary care providers
- Processing and management of incoming customer orders
- Develop and maintain relationships with Hospital procurement Teams
Customer Service Executive
Salford
£25.5k
My client is an extremely well-established and one of the UK's largest pharmaceutical wholesalers & distribution business, and we are proud to support in their search for a Customer Service Advisor to support across their large, national distribution operation based within their Salford depot.
You will be playing a supportive role for all UK locations, providing a positive, proactive and reactive customer services experience to customers, clients and suppliers. These may consist of NHS hospital & procurement teams, pharmacy staff, manufacturers, distributors, logistics teams etc. where problem solving, query handling alongside data input form the basis of this role.
Monday – Friday
09:00 – 17:30
Key Responsibilities:
- Providing excellent customer service to secondary care providers nationwide
- Processing and management of incoming customer orders, via email and phone
- Ensuring requests for information, delivery discrepancies and credits are dealt with
- Goods receipt processing, liaising with suppliers re any identified discrepancies
- Working closely with internal procurement teams to ensure continuity of supply
- Generate and proof check Goods received reports
- Proactive account management alongside the Regional Hospital Account Management team to increase customer satisfaction
- Develop and maintain relationships with Hospital procurement Teams, providing daily information on existing orders
- Resolving delivery discrepancies and issuing customer credits and returns and dealing with customer complaints & queries whilst logging these on internal Quality Systems
- Maintain accuracy of all sales order related information within the company systems
- Communication with Procurement, Finance and Operations regarding supply, credit and deliveries
Key Skills:
- Experience working in a customer service led & administrative role.
- Ability to be organised to prioritise workload
- Excellent communication skills
- Strong interpersonal skills, able to organise, administer, plan and prioritise effectively
- Ability to work under pressure and be flexible in their approach
This is a fantastic opportunity to join a very well-established but continually growing business in a key role as part of their growth and will also bring additional opportunities for the right person.